The barback position functions under the supervision of and in coordination with the Director of Food & Beverage. This position is required to provide outstanding guest service and assist the bartenders by replacing kegs, restocking cups and other supplies needed to make drinks, and maintaining a clean bar area throughout the shift. PRIMARY DUTIES AND RESPONSIBILITIES Ensures guests receive immediate, friendly, and personalized service to enhance their experience. Builds rapport with guests through conversation and name recognition. Ensures portion control and maintains appropriate serving temperatures of all products served. Communicates with bartenders, anticipating their needs. Moves with a sense of urgency. Keeps the bar stocked with beer, wine, liquor, syrups, cups, utensils, and all other necessary items. Keeps bar stocked with garnishes, ice, cups, napkins, straws, etc. throughout the shift. Clean up spills, remove trash and organize the bar area as needed. Maintains the bar and keeps it clean and organized. Maintains cleanliness of utensils and bar equipment. Cleans coolers and rotates stock, as needed. Ensures alcohol is consumed in designated areas only. Completes all opening, running and closing duties as assigned. Stays up to date on upcoming shows or events to answer guest questions. Maintains guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing information about the venue. Adheres to responsible alcohol service established by company policy. Adheres to all relevant health department rules and regulations. Adheres to all company policies and procedures as established in the Employee Policy Manual. The above-listed duties are not all inclusive. This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties. QUALIFICATION REQUIREMENTS: Experience Required: High School Diploma, GED, or equivalent, preferred Valid Server Permit from TABC; must obtain permit individually and provide proof of possession upon hire. Must pass a criminal background check Skills and Knowledge Required Must be at least the minimum age required to serve alcohol. Ability to handle multiple tasks in a fast-paced environment with minimal supervision. Excellent service orientation. Excellent interpersonal skills and focus on serving guests. Good written and verbal communication skills. Good command of the English language. Strong knowledge of drink preparation or service. Ability to listen to and understand guest requests. Ability to remain calm when dealing with unruly and argumentative guests. Good judgment and decision-making skills. Ability to communicate clearly with guests (primarily in English). Ability to read and interpret documents such as safety rules and procedure manuals. Reliable, responsible, and dependable. Physical Requirements: Must be able to work in a fast-paced, high energy, and physically demanding environment. Must be able to stand, walk, and reach for prolonged periods. Must be able to push, pull and lift objects from a lower to higher position or move objects horizontally, from position to position. Must be able to maintain body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces. Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently. Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps. Able to hear sounds at normal speaking levels with or without correction. Able to work in environment with moderate to high noise levels. Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus. Able to work varied shifts, including evenings, late nights, weekends, and holidays. Cannery Hall is committed to equal opportunity in the workplace. In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the state laws of Tennessee.