POSITION PURPOSE:
The Server Assistant assists servers in clearing and setting up tables, as well as accommodating the guests during their dining experience.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
- Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
- Set and clear tables in accordance to Cipriani standards in an enthusiastic and professional manner.
- Serve water, coffee and tea while safely transporting items to and from the pantry and kitchen areas.
- Prepare the bread and rolls in the pantry area and serve them along with butter.
- Complete opening and closing side work as well as maintain a well stocked side station and pantry area.
- Anticipate and service the guest needs before requests are made.
- Follow proper time and attendance and uniform procedures.
OTHER:
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
- Due to the cyclical nature of the industry, employees may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required.
- Upon employment, all employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities. Employees who violate organization rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
- Respond quickly and properly in any restaurant emergency situation.
- Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
- Maintain cleanliness in all areas of the dining room.
- The ability to perform other tasks or project as assigned by Cipriani Management.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Able to speak, read, write, and understand the primary language(s) used in the workplace.
- Able to learn and perform all essential job functions accurately and safely.
- Knowledge of the menu and beverage list and the ability to communicate clear suggestions to the guests.
- Knowledge of the city, particularly tourist attractions and the ability to communicate clear directions to these attractions and facilities.
- Auditory and visual abilities to observe and detect signs of emergency situations.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
- Most work tasks are performed indoors. Temperature is moderated and controlled by facility environmental systems.
- Able to stand and exert well-paced mobility for an extended period of time.
- Able to lift up to 50lbs. and on a regular and continuing basis.
- Manual dexterity required to use and operate all necessary equipment.
- Auditory, visual and verbal interactions occur continuously in the process of communicating with guests, supervisors and other employees.
QUALIFICATION STANDARDS:
Education: High school or equivalent education preferred.
Experience Required: Minimum one year server assistant services experience required.
Licenses or Certificates: Ability to obtain and/or maintain any government required licenses, certificates or permits.
Grooming: All Employees must maintain a neat, clean and well-groomed appearance per Cipriani standards.
Electronic Devices: Personal cellular phones, pagers, I-pods, radio/cd players, headsets and/or other electronic devices are not permitted to be worn, carried or used while on duty.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an "at-will" employer.