Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet .
The Banquet Server Part-Time Sharonville Convention Center will provide ultimate hospitality for guests in a fast-paced, high volume environment.
This role will pay an hourly wage of $15.00 to $17.00 with eligibility for tips.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Applications are accepted on an ongoing basis
- Set up and break down of banquet room as instructed by the Banquets Manager to include linen, service ware and glassware.
- Attend pre-shift meetings before events to learn function particulars, including guest and hotel expectations, guest counts, menu offerings, VIPS and all other pertinent information.
- Greet guests and respond to requests in a friendly and courteous manner.
- Sets and clears tables of china, glass and silverware.
- Neat and clean appearance.
- Preferred a minimum of 6 months previous server experience.
- Performs side work to prepare for upcoming events.
- Maintain clean service areas at all times.
- Maintains knowledge of the menu and any special items being offered.
- Provides quick, attentive, friendly and professional service to banquet guests and is able to communicate clearly with all customers.
- Ensures that food items are served at proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
- Ensures neat presentation of all ordered items, with no spill-over.
- Pre-buses tables and full buses tables when necessary during peak periods.
- Maintains availability to work during many peak periods.
- Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc).
- Maintains high responsiveness to customer desires and requests.
- Maintains a professional and clean appearance.
- Communicates with wait staff, bus persons, bartenders, supervisors, and kitchen staff in order to improve communication and coordination so that patrons may be impressed by their dining experience.
- Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered
- High School diploma or equivalent GED strong preferred. Equivalent experience may be substituted.
- Minimum of one (1) year of work experience in events, banquets or restaurants preferred.
- Must be at least eighteen years of age to serve alcoholic drinks.
- Able to work weekends, evenings, and special events as needed.
- Possess Excellent customer service skills.
- Be energetic, with a positive attitude, and keep a smiling face.
- Be a team player.
- Be a quick learner.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.