OVERVIEWOur managers have the highest state of ownership in their jobs and welcome the challenges that they are faced with. It is also the Managers mission to effectively work with location GMs to manage the P&Ls to ensure that they are working towards meeting the location and company strategic objectives, as set forth by Senior Management. By focusing on producing results, our managers strategize, execute resources, and rally the workforce to meet demands. As a leader, it is the Manager's responsibility to exemplify and inspire their staff to continuously learn, to seek out a better way, and to take charge of their careers.
PRIMARY RESPONSIBILITIES:- Ensure proper guest service to all guests through constant evaluation of restaurant service performance.
- Investigate and resolve customer complaints regarding food quality, service, and accommodations.
- Complete, hands-on training and knowledge of each position within the restaurant.
- Monitor wait times in the serving line.
- Provide excellent quality and presentation of all food to all guests.
- Train employees in food preparation procedures and company standards, while monitoring food preparation methods, portion sizes, garnishing, and presentation to ensure food is prepared and served in an acceptable manner.
- Schedule, receive, and verify food and beverage deliveries for proper quality and quantity.
- Ensure product safety by training all employees on food preparation, sanitation, and safety procedures.
- Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance.
- Inspect supplies, equipment, work areas and property to ensure efficient service and conformance to standards.
- Understand safety and security practices to ensure safety to employee and patrons.
- Responsible for working with other managers to meet the financial and operational targets while maintaining high operating standards.
- Responsible for personnel actions such as hiring, training, disciplining, and terminating as necessary in accordance with Goode Company policies and applicable laws.
- Teach and train staff about the core values and culture of Goode Company.
- Effectively manage schedules to ensure the restaurant is staffed accordingly and per company policy.
- Accountable for food standards, systems, cleanliness, organization, Employee engagement and the Guest experience
- Monitor employee appearance and uniform throughout shift.
- Communicate effectively with other managers and staff members.
- Build employee morale and rapport by leading by example, teamwork, and hands-on management approach (training, coaching, motivating, and follow-up)
- Conduct shift meetings as necessary.
- Display a sense of ownership. Make decisions as if the restaurant were your own.
- Timely and efficiently handle complaints of harassment/sexual harassment
- Be resourceful in handling assignments and solving problems.
REQUIREMENTS/QUALIFICATIONS: - 2 or more years of previous Restaurant Management Experience a must
- Knowledge of all Kitchen (expo, mesquite, prep, line quality identifiers and standards), and Dining Room systems and operations (To Go, Host, Bar, and service standards); must demonstrate the ability to run effective shifts in all aspects of the restaurant.
- Strong financial acumen and P&L accountability experience, required.
- Spanish speaking a plus, not required
- Excellent communication skills, verbal and written
- Excellent computer skills and Microsoft Office experience
LOCATION:
- Houston, TX 77008: Reliably commute or plan to relocate before starting work (Required)
- Houston, TX 77024: Reliably commute or plan to relocate before starting work (Required)
- Houston, TX 77098: Reliably commute or plan to relocate before starting work (Required)
- Shenandoah, TX 77380: Reliably commute or plan to relocate before starting work (Required)
BENEFITS: - Weekly Payroll
- Base Pay Rate + Bonuses
- Flexible Work Schedules
- 401(k) with Company Match
- Company Subsidized Health Insurance
- Also eligible for Dental / Vision / Supplemental Life
- Paid Vacation
- Thanksgiving and Christmas Day Off
- Food Discounts and much more
Goode Co. is an Equal Opportunity Employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veteran's status or any other protected factor under federal, state, or local law.
This job description is intended as a summary of the primary responsibilities of and qualifications for this position. This job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.