Room Service Attend-Patient Food Server

JOB SUMMARY The Room Service Attendant enhances the patient experience by interacting with patients and their families in a responsive, friendly, professional and resourceful manner. The Room Service Attendant instructs patients on the meal ordering system, assists patients in placing meal orders, and assesses the patient capabilities to utilize the meal order system. Translates Physician diet orders; answers the telephone and is able to properly follow through; corrects patient menus accurately; maintains Call Center. MINIMUM QUALIFICATIONS Education:Less than high school Experience: N/A Licensure/Certification/Registration: N/A PREFERRED QUALIFICATIONS Education: N/A Experience: Previous customer service experience. Licensure/Certification/Registration: Serv-Safe Certification KNOWLEDGE, SKILLS AND ABILITIES Ability to read, write, and do basic math. Ability to operate food service equipment. Ability to interact with customers in a mature, appropriate and resourceful manner. Ability to work harmoniously with co-workers, understand oral and written instructions. Ability to use computers and to learn specialized computer software (CompuTrition). READING - Basic: Ability to read and comprehend simple instructions, short correspondence, and memos. WRITING - Basic: Ability to write simple correspondence. SPEAKING - Basic: Ability to speak simple sentences. MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10 and 100. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY - Basic Skills: Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations with only occasional variables. PHYSICAL DEMANDS AND ENVIRONMENT PHYSICAL DEMANDS # Heavy physical effort (lift/carry up to fifty (50) pounds) for an eight (8) hour period; frequent prolonged standing/walking; pushes/pulls or moves/lifts heavy equipment/supplies; considerable reaching, stooping, bending, kneeling and crouching. Ability to see, hear, sit, bend, walk, talk for up an eight (8) hour period. Stand - Continuously Over 2/3 (5.5 # 8 hours) Walk - Continuously Over 2/3 (5.5 # 8 hours) Sit - Frequently 1/3 to 2/3 (2.5 # 5.5 hours) Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 # 8 hours) Reach with hands and arms - Continuously Over 2/3 (5.5 # 8 hours) Stoop, Squat, Kneel, or Crouch - Continuously Over 2/3 (5.5 # 8 hours) Bending-repetitive forward - Continuously Over 2/3 (5.5 # 8 hours) Talk or hear - Continuously Over 2/3 (5.5 # 8 hours) # LIFTING REQUIREMENTS Up to 10 pounds - Continuously Over 2/3 (5.5 # 8 hours) Up to 25 pounds - Continuously Over 2/3 (5.5 # 8 hours) Up to 35 pounds - Frequently 1/3 to 2/3 (2.5 # 5.5 hours) Up to 50 pounds - Occasionally Under 1/3 (1-2.5 hours) # WORK ENVIRONMENT Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic) # WORKING CONDITIONS Contact with patients under wide variety of circumstances; exposed to unpleasant elements (accidents, injuries and illness); subject to varying and unpredictable situations; exposed to varying degrees of kitchen elements, subject to burns and cuts; exposed to hazards of steam, heat, wetness and odors in kitchen and/or patient areas. JOB SUMMARY The Room Service Attendant enhances the patient experience by interacting with patients and their families in a responsive, friendly, professional and resourceful manner. The Room Service Attendant instructs patients on the meal ordering system, assists patients in placing meal orders, and assesses the patient's capabilities to utilize the meal order system. Translates Physician's diet orders; answers the telephone and is able to properly follow through; corrects patient menus accurately; maintains Call Center. MINIMUM QUALIFICATIONS Education:Less than high school Experience: N/A Licensure/Certification/Registration: N/A PREFERRED QUALIFICATIONS Education: N/A Experience: Previous customer service experience. Licensure/Certification/Registration: Serv-Safe Certification KNOWLEDGE, SKILLS AND ABILITIES Ability to read, write, and do basic math. Ability to operate food service equipment. Ability to interact with customers in a mature, appropriate and resourceful manner. Ability to work harmoniously with co-workers, understand oral and written instructions. Ability to use computers and to learn specialized computer software (CompuTrition). READING - Basic: Ability to read and comprehend simple instructions, short correspondence, and memos. WRITING - Basic: Ability to write simple correspondence. SPEAKING - Basic: Ability to speak simple sentences. MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY - Basic Skills: Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations with only occasional variables. PHYSICAL DEMANDS AND ENVIRONMENT PHYSICAL DEMANDS Heavy physical effort (lift/carry up to fifty (50) pounds) for an eight (8) hour period; frequent prolonged standing/walking; pushes/pulls or moves/lifts heavy equipment/supplies; considerable reaching, stooping, bending, kneeling and crouching. Ability to see, hear, sit, bend, walk, talk for up an eight (8) hour period. Stand - Continuously Over 2/3 (5.5 - 8 hours) Walk - Continuously Over 2/3 (5.5 - 8 hours) Sit - Frequently 1/3 to 2/3 (2.5 - 5.5 hours) Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours) Reach with hands and arms - Continuously Over 2/3 (5.5 - 8 hours) Stoop, Squat, Kneel, or Crouch - Continuously Over 2/3 (5.5 - 8 hours) Bending-repetitive forward - Continuously Over 2/3 (5.5 - 8 hours) Talk or hear - Continuously Over 2/3 (5.5 - 8 hours) LIFTING REQUIREMENTS Up to 10 pounds - Continuously Over 2/3 (5.5 - 8 hours) Up to 25 pounds - Continuously Over 2/3 (5.5 - 8 hours) Up to 35 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours) Up to 50 pounds - Occasionally Under 1/3 (1-2.5 hours) WORK ENVIRONMENT Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic) WORKING CONDITIONS Contact with patients under wide variety of circumstances; exposed to unpleasant elements (accidents, injuries and illness); subject to varying and unpredictable situations; exposed to varying degrees of kitchen elements, subject to burns and cuts; exposed to hazards of steam, heat, wetness and odors in kitchen and/or patient areas.