The Arbor Grill Food Runner/Busser plays a vital role in ensuring smooth operations and exceptional customer service in a restaurant or food service establishment. They are responsible for delivering food from the kitchen to the dining area, assisting servers, and maintaining a clean and organized environment. The food runner/busser is an integral part of the dining experience, ensuring efficient service and a pleasant atmosphere for guests.
Key Responsibilities:Food Delivery:
- Collect food orders from the kitchen and ensure accuracy.
- Deliver food to the appropriate tables in a timely manner, following proper serving etiquette.
- Collaborate with kitchen staff and servers to ensure orders are complete and meet quality standards.
- Handle multiple orders simultaneously while maintaining order accuracy and efficiency.
Table Setup and Clearing:
- Assist in setting up tables before guests arrive, ensuring they are clean, properly arranged, and have necessary utensils and condiments.
- Clear tables promptly after guests finish dining, removing used dishes, utensils, and glassware.
- Reset tables quickly for new guests, ensuring cleanliness and readiness.
Dining Area Maintenance:
- Continuously monitor and maintain the cleanliness and organization of the dining area, including floors, chairs, tables, and service stations.
- Keep beverage stations and condiment areas fully stocked, clean, and presentable.
- Regularly remove trash and maintain proper waste disposal procedures.
- Collaborate with the cleaning staff to address any spills or messes promptly.
Team Collaboration:
- Communicate effectively with servers, kitchen staff, and management to ensure smooth coordination of food delivery and table clearing.
- Assist servers in addressing guest requests promptly and courteously.
- Collaborate with colleagues to ensure a cohesive and efficient work environment.
Customer Service:
- Provide friendly, attentive, and efficient service to guests, assisting with any inquiries or requests they may have.
- Ensure a positive dining experience by being knowledgeable about the menu, specials, and restaurant offerings.
- Anticipate and respond to guest needs promptly, going the extra mile to exceed expectations.
- Adherence to Policies and Procedures:
- Follow all Arbor Grill policies, procedures, and safety guidelines, including hygiene and sanitation practices.
- Adhere to established food handling and safety regulations.
- Maintain a professional and presentable appearance at all times.
Qualifications and Skills:- Prior experience in a similar food service role is preferred but not always required.
- Strong communication and interpersonal skills to interact effectively with guests and team members.
- Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
- Physical stamina to stand, walk, and lift heavy trays or objects as required.
- Excellent organizational skills to prioritize tasks and manage time effectively.
- A positive and customer-focused attitude.
- Flexibility to work evenings, weekends, and holidays as needed.
Physical Requirements:- Must be able to walk, stand and bend for long periods of time.
- Must be able to serve individual beverages, and serve tables with cocktail tray.
- The hours of work varies upon business.
- Must be able to push, pull and lift and carry 30 lbs or more.
- Must be able to see and read printed matter with or without vision aids.
The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. To access the 'EEO is The Law' information poster please visit