Shift Supervisor
What We Need
As a Shift Supervisor, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities.
What Youll Do
- Shift Leadership: You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
- Key Holder Responsibilities: You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
- Task Delegation: You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
- Guest Experience: You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
- Team Support: You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
- Operational Excellence: You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
- Inventory and Prep Management: You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
- Cash Handling: You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
- Compliance and Safety: You will complete and ensure compliance with all health, safety, and regulatory checklists.
- Problem-Solving: You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
- Flexibility: You will perform other duties or special projects as assigned to meet evolving business needs.
How Youll Do It
- Leadership: You will set the tone for the team, demonstrating Torchys values and fostering a positive work environment.
- Adaptability: You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.
- Communication: You will ensure clear and open communication with team members, providing direction, feedback, and encouragement.
- Attention to Detail: You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.
- Teamwork: You will work collaboratively with all team members, building trust and respect to achieve shared goals.
What You Need Minimum Qualifications
- Experience in a supervisory or leadership role in a restaurant or similar environment.
- Strong understanding of food safety, guest service, and restaurant operations.
- Required state alcohol-server and Manager ServSafe certifications.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.
Preferred Qualifications
- Bilingual proficiency.
- Experience in training, mentoring, and developing team members.
- Familiarity with inventory and cash-handling processes.
- Proven ability to handle high-pressure situations with professionalism.
Lets TACO bout why it pays to be a Torchys Team Member:
- $18.00 - $22.00 based on experience
- Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day
- Flexible schedules
- Our attire is casual and well throw in some of the swag
- Incredible growth opportunities. This is more than just a jobit can lead to a Damn Good career!
- Damn Good food discount card for you AND your spouse
- Day 1 access to exclusive discounts to shows, sporting events, hotels and much more
- Access to all benefits including medical, dental, and vision for full time Team Members after 1 year of employment, plus 401(k)after 6 months
- Damn Good Well-being Program that includes free access to all things financial wellness
- Paid Time Off (PTO) after 1 year of employment
- Torchys Family Foundation supports our fellow Team Members in times of need and crisis
- Bragging rights (Yeah, were kind of a big deal!)