Description:
ABOUT CHETOLA RESORT
For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences-from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.
THE ROLE
Chetola Resort is seeking a service-oriented and driven Restaurant Manager to lead the daily operations of Timberlake's Restaurant. This leadership role is ideal for a hospitality professional who thrives in a fast-paced environment and is passionate about delivering exceptional dining experiences. The Restaurant Manager will oversee front-of-house service, support staff development, and work closely with the culinary and events teams to ensure a seamless guest experience in both the restaurant and event dining settings.
WHAT YOU'LL DO
Guest Experience & Service Leadership
- Ensure outstanding guest service and satisfaction across all meal periods
- Oversee day-to-day operations of Timberlake's Restaurant, bar, and patio dining areas
- Respond to guest feedback and resolve issues promptly and professionally
- Maintain an active and visible presence on the floor to support service and coaching
Team Management & Scheduling
- Hire, train, and lead a team of servers, bartenders, hosts, and supervisors
- Create and manage FOH schedules based on forecasted business levels
- Set performance expectations and provide coaching, recognition, and feedback
- Foster a team culture rooted in professionalism, collaboration, and pride in service
Operational Execution
- Ensure restaurant cleanliness, organization, and readiness for each shift
- Oversee POS accuracy, cash handling, and end-of-day reporting
- Manage inventory of FOH supplies and work with vendors to maintain stock
- Support execution of private events, banquets, and special holiday meal service
Collaboration & Financial Stewardship
- Partner with the Executive Chef and kitchen team to ensure efficient service and communication
- Monitor labor and food cost controls in alignment with department goals
- Contribute to menu development, service enhancements, and seasonal promotions
- Maintain all required compliance with ABC laws, health codes, and safety standards
Requirements:
ABOUT YOU
- Passionate about hospitality and creating memorable dining experiences
- Strong leadership and interpersonal skills with a hands-on, collaborative style
- Calm under pressure and solution-oriented in dynamic service environments
- Detail-focused, highly organized, and committed to guest and team success
REQUIREMENTS
- Minimum 2-3 years of restaurant management experience required; resort or upscale dining experience strongly preferred
- Proficiency in POS systems and basic financial reporting
- Strong knowledge of food and beverage service standards and health/safety regulations
- Must be available to work evenings, weekends, and holidays
- Ability to stand for extended periods and lift up to 40 lbs
WHY CHETOLA
- One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
- Join a dedicated and growing team shaping the next era of a beloved mountain resort
- Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
- Competitive salary based on experience
- Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, supplemental coverage, PTO, and on-property perks
Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.PI2606ff43a5-